30-day money-back guarantee
Buy any package risk-free. If the data isn't what you expected, you get your money back — no questions, no hoops.
30-day refund
Email us within 30 days of purchase and we'll refund the full amount.
95%+ deliverability
If more than 5% of emails hard-bounce on a verified send, we replace the bounced records at no charge.
Fresh by default
Records are re-verified continuously. Every download reflects the latest verification pass.
How the refund works
- Email sales@surgeonlists.com with your order ID and a brief reason.
- Refunds are processed back to the original payment method within 5 business days.
- You keep the data file you downloaded — we don't require deletion. We'd rather you find value than fight over a CSV.
- One refund per customer per product. Custom segments built from a pre-validated upload follow a separate policy explained at checkout.
How the deliverability replacement works
- Run the list through your normal email send. If your hard-bounce rate exceeds 5% on the verified email column, send us your bounce report (the full list of bounced addresses with the bounce reason).
- We'll replace each verified hard-bounce with a fresh equivalent record (same state and specialty bracket) at no additional cost.
- Soft bounces, role addresses, and addresses you've added to your own suppression list don't count toward the 5% threshold.
Why we offer this
B2B data quality has a reputation problem because most vendors sell stale lists with no recourse. We sit on the opposite end of that — our entire pricing model assumes the data works. If it doesn't, the refund is faster than fighting about it.
Most refund requests we've seen come down to one of: the buyer expected a different segment, the file format didn't match their CRM, or the practice count for a state was lower than they hoped. All of these are fair reasons. Email us and we'll take care of it.
Questions before you buy?
Talk to us. We'd rather you start with the right product than the wrong one.